About Course
Conflict is inevitable at some stage whenever two or more people live, work, or spend time together.
The main difference between this having a negative impact is on how people approach issues, disagreements, and differences of opinion.
You can’t ‘control’ the other person, but you can control how you respond, and this, in turn can help prevent, or manage a situation that could spiral out of hand.
As covered in the ‘Knowing your Value as an Online Therapist’ module, Tele-therapy is a DISRUPTIVE technology approach. So it is going to follow the technology adoption curve at industry, discipline, organisation, management, and personal levels. You will be dealing with people who personally may be at a different stage on the curve than you are, or your organisation is.
This difference of views can lead to conflict, if at least one party is not aware of conflict management, and takes steps to avoid it.
This briefing covers:
What is ‘Difficult Person’?
What is conflict?
The conflict styles.
How to make conflict productive.
How to choose an approach.
Tips and Traps to avoid.
